Vehicle Security
Best Practices
General Questions
What should i do in the event of a theft?
Don’t panic – Trackstar is here to assist in the recovery of your vehicle as quickly as possible.
- Contact the police to report the theft and obtain a Crime Reference Number.
- Contact the Trackstar Control Centre: 0344 561 9990
What can I do to reduce the chances of theft?
- Keep your keys safe and away from your front doors and windows at your home and workplace.
- Park your car in a safe spot, particularly in CCTV surveilled car parks.
- Vary your parking place if possible to make it harder to track your vehicles movements
- Don’t leave your car running with the keys inside whilst it warms up on those cold mornings!
How to replace my Trackstar Tag battery?
Tara
What is tara?
- TARA is an AI virtual based assistant who will monitor potential signs of theft from your vehicle and contact you to ensure your vehicle is safe.
- Based on the same technology as Amazon Alexa TARA is a unique assistant that is constantly learning.
What are the Benefits of TARA?
- TARA is able to respond to potential alarms in less than 1 second! Every second counts in finding stolen vehicles and it is well proven that the quicker we identify a stolen vehicle, the higher likelihood of its swift recovery
- TARA never needs a break, does not take holiday and does not get sick! She is truly working 24/7/365 to protect your vehicle
- TARA allows us to manage false alerts more efficiently so we can spend some more time working on real customer thefts and recoveries
How to use Tara?
- Are you responsible for this vehicle? Please state “Yes” or “No”
- When asked security questions, please answer with “Option 1” or “Option 2” or “Option 3”, or enter 1,2,3 on your number keypad, for clearer understanding
- When asked is your vehicle safe, please answer “Yes” or “No”
How to stand down an alarm with Tara?
What if my vehicle is discovered stolen and I get contacted by TARA?
In the event of a genuine theft, TARA will immediately hand the call across to one of our dedicated operators who will assist you and liaise with the police to track and recover your vehicle
What if TARA is not successful in contacting me?
If TARA is unable to make contact with you to validate the alert, the alert will be passed through to our operations desk for one of our specialist operators to handle