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This guide will show you how to manage your alarms, if for example the car is driven without a tag, the signal has been attempted to be jammed, the power has been disconnected or the vehicle is being towed

 

 

 

When you receive a push notification or a call advising you that an alarm has been detected, log in to your MyTrackstar app using Fingerprint, Face ID or passcode

 

 

 

All location settings and journeys will be greyed out

 

 

 

 

Navigate to and press the “alarms” or “active alarms” icon on the MyTrackstar app menu

 

 

 

 

Here you will see your alarms

 

 

 

 

to deactivate the alarm click deactivate and enter the reason e.g. “forgot tag”

 

 

 

Press submit

 

Within 15 minutes you will receive a push notification to advise that your alarm has been cancelled